WHO WE ARE

We are the Sectional Titles Advisory Center, and this Privacy Policy provides detailed information about:

• How, when, and why we collect personal information from you
• How we keep it secure
• How we use it

We refer to ourselves within this policy as “we,” “us,” or “our.”

Our principal office is located at I & M House, 2nd Ngong Avenue, 7th Floor.

The Sectional Titles Advisory Center is a data controller responsible for your personal data. We have appointed a Data Protection Officer (DPO) to oversee privacy-related inquiries. If you have questions regarding this policy or your legal rights, please contact:

📧 Email: info@bdps.co.ke

1. HOW WE COLLECT YOUR PERSONAL DATA

Personal data refers to any information that can identify an individual. We collect data when you interact with us, including but not limited to:

• Visiting our websites
• Corresponding via post, phone, email, or social media
• Visiting our office
• Signing up to our online portal

We also collect technical information when you interact with our website. If cookies are enabled, we may track your activity as you browse.

🔹 Note: Our website is not intended for children (under 18 years old).

2. WHAT PERSONAL DATA WE COLLECT

We may collect and process the following information:

• Identity and Contact Data: Full names, billing address, email, and mobile numbers.
• Property Data: Certificates, deeds, titles, and relevant property documents.
• Financial Data: Banking and mobile money payment details.
• Technical Data: IP address, login data, browser type, operating system, device ID.
• Profile Data: Username and password.
• Usage Data: Website, client portal, and social media interactions.
• Marketing and Communications Data: Preferences for receiving marketing and communication.

Special Category Personal Data

Under Section 2 of the Data Protection Act, 2019, sensitive data includes:

• Racial or ethnic social origin
• Political opinions
• Religion or philosophical beliefs
• Genetic and biometric data
• Health-related data
• Data about sex life or sexual orientation
• Property details
• Marital and family details

🔹 We only process property-related data as necessary under the Sectional Properties Act, 2020 and other applicable laws.

3. WHY WE COLLECT YOUR PERSONAL INFORMATION & HOW WE USE IT

We process your data to:

✔️ Administer our services and comply with Kenyan land laws.
✔️ Support property management and regulatory compliance.
✔️ Facilitate communication regarding our services.

Legal Bases for Processing Your Data

We rely on:

• Contractual Necessity:
  • Administering services
  • Processing payments and transactions
• Legitimate Interest:
  • Website security, troubleshooting, and maintenance
  • Relationship management
• Legal Obligation:
  • CCTV monitoring for security
  • Compliance with legal and regulatory requirements
• Consent:
  • Sending marketing communications and recommendations

4. HOW LONG WE KEEP YOUR INFORMATION

We retain personal data only as long as necessary to:

• Meet legal, regulatory, tax, accounting, and reporting requirements.
• Handle disputes or legal claims.

📌 Retention Period: Financial and transaction data must be kept for seven years after the client relationship ends.

🔹 You may request data deletion (see Section 6.3), subject to legal exceptions.

5. HOW WE SHARE YOUR PERSONAL INFORMATION

🚫 We do not sell or share your data without your consent.

We may share data with:

• Service providers & affiliates working on our behalf
• Law enforcement or regulatory bodies, if legally required

Third-party providers are restricted from using your data beyond agreed services.

6. YOUR DATA PROTECTION RIGHTS

Under the Data Protection Act, 2019, you have the right to:

6.1 Right to Access

🔹 Request a copy of the personal data we hold about you.

6.2 Right to Rectification

🔹 Request correction of inaccurate or incomplete data.

6.3 Right to Erasure (“Right to be Forgotten”)

🔹 Request deletion of your personal data, subject to legal restrictions.

6.4 Right to Object

🔹 Object to processing when based on legitimate interest (unless overriding grounds exist).
🔹 Absolute right to object to direct marketing.

6.5 Right to Data Portability

🔹 Request transfer of your data in a structured, machine-readable format.

6.6 Right to Restriction

🔹 Suspend data processing under certain conditions:

• Accuracy verification
• Unlawful use (but no deletion request)
• Ongoing legal claims

6.7 Right to be Informed

🔹 Receive clear information on how, why, and when we collect and use your data.

FEES & IDENTITY VERIFICATION

✅ No charge for exercising your rights, except for excessive, repetitive, or unfounded requests.
🛡️ Security: We may require identity verification before processing your request.

📌 For more details, visit: www.stackenya.com/privacy-policy